Bosch PRO360

Productivity platform for tradespeople – ready for the future

08/2024—03/2025

Together w/

João Cortez, Julian Helfricht, Dai Jiayin, Joana Ramos & 120+

Client

Bosch Power Tools GmbH

Result

PRO360 in the app store

Bosch PRO360 is a productivity and service platform for Bosch Power Tools’ core customer segments: crafts businesses, dealers, and private users.

Initially starting as a product registration app, PRO360 today offers inventory management for power tools, access to comprehensive services for professional tradespeople and valuable promotion offers, all backed up by a powerful backoffice application.

When I joined, the PRO360 team had set the ambitious vision to become a main access point for all Bosch Power Tools service offerings for professionals.

With PRO360 and PRO Deals already 5 years on the market and just a few months after merging with a product team from the Asia/Pacific region, objectives as well as design debt were on a high level.

A major step towards the vision was to overhaul the information architecture and interface of PRO360 for its future role as entry point to inventory management, Pro Deals and further Bosch online tools to be integrated in the future.

Three asset cards providing details on registered tools such as a hammer drill, battery pack and batter charger.

Arrangement of three smartphone app screens. The first one showing PRO360’s inventory page, the second one showing an asset details page with detail informaiton on a hammer drillt, and the third one showing a task creation card.

As an external design lead for the PRO360 design team working across 3 time zones in Portugal, Germany and China, my objectives were to foster collaboration across the different product domains, improve designer-developer handover processes, keep feature work quality high while ensuring the team’s resources would be sufficient for a parallel overhaul of both native and web apps.

With roll-outs planned for North America in 2025, accessibility requirements backed by local legislation became a mandatory requirement.

A Figma component in the style of an accessibility checklist, listing requirement for components — Little A11y checklists as Figma components helped the team to incorporate basic accessibility best practices into everyday work.

A Figma component in the style of an accessibility checklist, listing requirement for product features.

We set up weekly design reviews and monthly check-ins to evaluate design debt and prioritize design system housekeeping. In a small task force we audited accessibility and defined improvement tasks to be tackled across the domain teams within a period of 4 months. We also took the chance to improve the responsive design of the web version, which had been so far treated as a desktop-only touchpoint living alongside the native mobile app.

Arrangement of 4 different cards from the desktop versio of Bosch PRO360. First one shows an empty

Smartphone showing the PRO World tab of the Bosch PRO360 app. The screen shows different teasers for offerings such as the Bosch OnOffice project management software for tradespeople and the Bosch leveling remote app.

Picture showing a promotion web app component that shows to cards with rewards, both Bosch Power Tools.

Parallel to the overhaul, we conducted qualitative research with new Eastern European target groups, improved tool location management, introduced online purchases for tool services and build a tool service handling process for Bosch’s customer support team within the backend.

As a result, PRO360 is ready to grow in terms of services provided and further tools incorporated. The interface offers better oversight over productivity and promotional contents and improves usability within the different features.

A laptop on a desk. The screen shows Bosch PRO360’s asset detail page, in this case filled with data of a hammer drill bit currently not assigned to any team member.